Policies & FAQ
Clarity, so every detail feels effortless.
Every arrangement is made to order, by hand, with flowers sourced especially for you. The policies below allow us to protect that care — and to keep your experience with us warm, transparent and beautifully seamless.
Our Policies
Refunds & Store Credit
All sales are final. Exquisite Florals Boutique does not issue monetary refunds. In select circumstances, store credit may be issued when approved, at the sole discretion of Exquisite Florals Boutique.
Cancellations
Deposits and payments are non-refundable. If a cancellation is reviewed and approved as eligible, store credit may be offered in place of a refund.
Custom Orders
Custom floral designs are final sale. Flowers, vessels and materials are sourced specifically for each order and cannot be returned or restocked.
Fresh Flowers
Flowers are a natural product. Variations in color, size, shape and seasonal availability are expected and are part of the beauty of fresh florals. Substitutions of equal or greater value may be made while maintaining the overall style and color palette of your design.
Delivery & Pickup
Customers are responsible for providing accurate and complete delivery information and for being available during the agreed delivery or pickup window. Re-delivery due to incorrect details or an unavailable recipient may incur an additional fee.
Event & Wedding Orders
Retainers and deposits secure your event date and are non-refundable. Final balances must be paid by the deadline listed in your client agreement in order for the design to be produced as planned.
Damaged or Incorrect Orders
Please contact us as soon as possible after receiving your order — preferably with photos — so your concern can be reviewed promptly. Resolution may include replacement, correction, or store credit at the discretion of Exquisite Florals Boutique.
Frequently Asked
Questions before you order? We would love to hear from you.
If you have any questions about a custom design, delivery timing or an event policy, please reach out before placing your order. We are always happy to walk you through the details.
Exquisitefloralsboutique@gmail.com
(516) 229-1159